Terms and Conditions

  1. Introduction

    1. Please read these terms and conditions carefully before using the web site operated by Chameleon (‘Chameleon,’ ‘we’ or ‘us’). We draw your attention to clauses 8 (Applicability of online materials) and 12 (Liability).
    2. By accepting these terms and conditions you agree to be legally bound by them as they may be modified and posted on our web site from time to time.
    3. If you do not wish to be bound by these terms and conditions, then you may not use our web site to order products or services.
  2. Nature of our web site

    1. Our web site is a place for you to select and order products (the ‘Products’) and associated services. Our web site describes the Products and Services in more detail.
    2. Please note that the contents of our web site are aimed at users aged 17 and above, but you must be over 18 years to purchase the Products, using the payment method displayed on our web site.
  3. Buying products & Services on our web site

    1. To order a Product or Service you will need to follow the ordering procedures set out on our order page. Details of our prices for the Products and Services, and the procedures for payment and delivery are displayed on our web site.
    2. Any times or dates stated on our web site for delivery are estimates only. Chameleon will make all reasonable effort to deliver goods within the time specified but does not accept liability for any failure to deliver within that time
    3. You must pay by credit or debit card at the time of order (unless a voucher purchase). The price of any Product or Service is the price in force at the date and time of your order. We may change the price of any Product or Service before you place an order. We try to ensure that our prices displayed on our web site are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see clause 3.4 below). We will inform you if a Product or Service’s correct price is higher than that stated in your order and you may cancel the order and decide whether to order the Product or Service at the correct price.
    4. Chameleon is entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means (‘Confirmation’) to the e-mail address you have given us on ordering. The order will then be fulfilled by the date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days.
    5. If the Product you ordered is unavailable, we may provide to you a substitute of an equivalent quality at the price then applicable (‘Substitute Product’) or refund your money.
    6. You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our web site will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.
  4.  Installations

    1. Installation Locations & Time Scale
      1. Installation Covers Mainland UK only. We aim to complete an installation within 10 working days. If you live in a remote location then we may not offer the 10-day timescale, however we will work with you to find the best suitable date
      2. We reserve the right to change installation coverage, for an up to date coverage list please see Site FAQs
    2. New Units Only
      1. We can only offer the installation of NEW & UNUSED ThinkWare Dash Cams that have been purchased with the Hardwire cable. If you have the Cigarette plug version, then you will need to purchase the Hardwire cable separately.
    3. Parts
      1. t is the responsibility of the Customers to ensure that the parts are available on site for the engineer. Failure to do so will result in a cancellation charge of £49 Including vat.
    4. Off-Road Only
      1. Our engineers can only work in a Safe Off-Road environment; we will not be able to work by the side of the road under any circumstances. Please note we do not have permission to carry out installation work in any NCP car parks.
    5.  Warranty
      1. We Provide a 12-month warranty on labour for all work carried out.
    6.  Weekend and Bank Holidays
      1. Our engineers do not perform installations on weekends or Bank Holidays; however, we will work with you to find the best suitable date.
    7. Bad Weather
      1. We may need to reorganise the installation due to adverse weather conditions. If required, we will contact you at the time to assess the situation.
    8.  Cancellations
      1. We require 1 working days’ notice of a cancellation, should you cancel on the day a £49 (Inc. VAT) cancellation fee will be charged.
    9. Pre & Post Installation Checks
      1. We will need someone to be present for approximately the first 10 minutes and the last 10 minutes of an installation to allow for pre- and post-vehicle inspections.
    10. Vehicle Exclusions
      1. Please note that it is not possible to fit rear cameras to some vehicles, such as Convertibles, Vans, Buses and HGV’s. Should you require installation for these vehicles please contact ThinkWare Directly before purchase
    11. Intelligent Battery Systems
      1. Some Vehicles have a system that detects power drain when parked (mainly BMW). If your vehicle has this system you will require a ThinkWare iVolt BAB-50 battery pack. If you are unsure, please contact our technical department prior to purchasing the voucher.
    12.  COVID-19
      1. All our engineers comply with COVID-19 distance and safety guidelines.
    13. Suitable Vehicles
      1. Fixed price installation is for standard production passenger cars or LCVs* only (*rear camera installation is for passenger cars only). Modified, customised, HGV, LGV, PCV vehicles or passenger cars classed as supercars are not covered by this voucher. Please contact our UK Technical department on 0333 1210008 or email support.eu@thinkware.com if you are unsure if your vehicle is valid.
      1. Motorcycles, trikes, ATVS, Plant & all other non-standard or non-road going vehicles are excluded from any fixed price installation service.
    14.  Notifications
      1. Notifications will be provided as a reminder of your installation date, 24 hours prior to the appointment date either as email or text message if details are provided – You can opt out of this service if you wish.
    15.  Complaints
      1. All complaints regarding post vehicle installation, damage or defects must be reported in the first instance to Chameleon Codewing Ltd. Chameleon Codewing Ltd reserve the right to inspect any issues reported and be provided with the opportunity to satisfactorily resolve these issues within a reasonable time frame. Inspections, reports or repairs by 3rd parties without prior agreement in writing by Chameleon Codewing Ltd will be rejected.
  5.  Returns/Cancellations

    1.  We will refund or exchange product(s) up to 30 days after delivery, providing the product is unopened and in its original packaging.
    2. If you have opened the packaging to examine the product(s), you are entitled to a refund if you inform us of your decision to return the product(s) within 14 calendar days from the day after the delivery of the product(s). You must not have used the product(s), install them, or input any data/software. The product(s) must be in an “as new” condition and returned in the original, undamaged packaging, along with any accessories received with them. Memory cards and software packaging discs must still be sealed.
    3. If the product(s) are faulty, normal warranty conditions apply.
    4. Product(s) sold with an installation
    5. You have the same rights (as above) prior to the product(s) being installed.
    6. Once the product(s) has been installed, then it will not be possible to return the product(s).
    7. If the product(s)/installation is faulty, normal warranty/service conditions apply.
    8. If you have purchased an installation voucher & the installation has taken place a refund, return or exchange is not possible.
  6. Modifications to web site

    1. We reserve the right to alter, suspend or discontinue any aspect of our web site or the content or services available through it, including your access to it. Unless explicitly stated any new features including new content, and/or the sale of new Products or Services shall be subject to these terms and conditions.
  7. Information you provide

    1. The following applies to any information you provide to us, for example during any registration or ordering process
    2. You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our web site by us or our sub-contractors. If you obtain or choose to buy Products or Services through our web site then we may collect information about your buying behavior and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you (together, the various purposes set out in this paragraph and in paragraph 7 below shall be known as ‘the Purposes’). All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’.
    3. You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address, and other requested details.
    4. By accepting these terms and conditions, you agree to the processing and disclosure of the Personal Information for the Purposes. You also agree that the Purposes may be amended to include other uses or disclosures of Personal Information following notification to you by means of a notice on our web site, which you should check regularly. If you would like to review or modify any part of your Personal Information, then you should e-mail us at dpo@chameleoncodewing.co.uk.
  8. Online Privacy Practices
    1. Your right to privacy is important to us
    2. We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from the internet and other products and services we may be able to market to you.
    3. We are fully registered under the Data Protection Act 1998 and ensure we comply with all protection the Act affords to you. Further information on the Act is on the internet at www.dataprotection.gov.uk.
    4. In some areas of our web site, we ask you to provide information that will enable us to enhance your site visit or reply to you after your visit. This would include where you provide feedback to us through contact form or when you complete any online survey, we may offer from time to time. When you do so, we ask you to give us your name, e-mail address and other personal information that will be needed to supply the services to you. In relation to online newsletters, you can ‘unsubscribe’ at any time.
    5. We may use your personal data for future e-mail mailings, support, notification of new products or new versions, general correspondence regarding the products and correspondence which may relate you. If you would rather not receive future marketing e-mails from us, please inform us by e-mail at unsubscribe@chameleoncodewing.co.uk.
    6. The information you provide will be used to support your customer relationship with us and to fulfil any orders you place with us for goods or services. We reserve the right to transfer your information outside our corporate group if we sell the whole or part of our business.
    7. If you are concerned about the privacy of your credit or switch card information, we encourage you to submit your order electronically without a credit card or switch card number and a sales representative will contact you to obtain this information.
    8. We hope that once you understand the measures, we take to help ensure secure transactions and privacy, and the steps you can take yourself, you will be as happy about the safety of your transaction and order information as we are.
    9. Our website does use cookies (defined below) to enhance your visit. If you do not wish to accept cookies your web-browser should be configured to notify you and/or reject cookies.For further information from us on data protection and privacy contact:
      The Data Protection Manager,
      Chameleon Codewing Ltd,
      97 Gosbecks Road,
      Essex ,
      CO2 9JTEdpo@chameleoncodewing.co.ukInformation on the Data Protection Act 1998 and EU General Data Protection Regulation is also on the Information Commissioner’s web site at ico.org.uk.Please see our privacy statement for further information.
  9. Applicability of online materials

    1. Unless otherwise specified the materials published on our web site are presented solely for your private, personal, and non-commercial use.
    2. Our web site is controlled and operated by us from our offices in Colchester. Where content published on the web site is supplied by third parties, you understand that we do not control or endorse their contents in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or off-line) and the use of such content, except for content which relates directly to Products or Services you purchase from us. You assume total responsibility and risk for your use of our web site and use of all information contained within it.
    3. We have used our best endeavors to ensure that our web site complies with UK law. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside the United Kingdom.
    4. Chameleon makes no warranties, express or implied that making the Products or Services available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations. Accordingly, if making the Products or Services or any part of them available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products and Services are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Products and/or Services. Chameleon accepts no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products or Services by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents, or nationals of other countries.
  10. Copyright and monitoring

    1. The contents of our web site are protected by international copyright laws and other intellectual property rights. The owner of these rights is Chameleon or other third-party licensors. All product and company names and logos mentioned in our web site are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of placing an order with Chameleon or using our web site as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.
  11. Linked sites

    1. Chameleon make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site. When you access any other web site you understand that it is independent from Chameleon and that we have no control over the content or availability of that web site. In addition, a link to any other site does not mean that Chameleon endorses or accepts any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods, or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its web site administrator or web master.
  12. Availability of our web site

    1. We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connected device.
  13.  Liability

    1. We promise that for any Product you purchase from our web site:
      1.  the Product will correspond with the description we have given to you.
      2.  the Product will be of satisfactory quality; and
      3.  will be fit for any other purpose for which you have bought it and you notified Chameleon of this purpose before purchase, and Chameleon has not informed you that the product is not fit for that purpose.
    2.  Subject to this, however, Products are not sold as being fit for any application or for use under specific conditions, unless expressly agreed in writing. We also promise that any Service we provide to you will be provided with reasonable skill and care.
    3. 1.1 we have the right to sell the Product to you
    4. We exclude all other express or implied terms, conditions, warranties, representations, or endorsements whatsoever with regard to the Products, Services, our web site or any information or service provided through our web site
    5. We will do our best to ensure that all materials and information published on our web site are accurate, but please note that all materials and information on our web site are provided on an ‘as is’ basis.
    6. In relation to the purchase of Products and Services we accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our web site or its contents other than as a direct result of purchasing Products or Services, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission, or any other cause and whether on the part of Chameleon or our servants, agents, or any other person.
    7. If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product or Service concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.
    8. You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our web site and is compatible with our web site. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our web site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your requirements for the accuracy of data input and output.
    9. The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.
  14.  Warranty

    1. Products are supplied with a minimum non-transferable 1-year manufacturer’s warranty.
    2. We accept no liability for any defect to Products arising from fair wear and tear, wilful damage, negligence, abnormal working conditions or failure to follow either our or the manufacturer’s instructions (whether oral or in writing) or in respect of misuse, alteration, or repair of the Products without our prior approval.
    3. In respect of Products that we have installed, we offer a non-transferable 1-year labour warranty.
    4. All warranty claims should be directed via our offices in Colchester and we will not accept any warranty claim unless you have completed and returned the warranty registration card within 30 days of delivery or installation. Full details of the terms of the warranty are provided on the registration card.
    5. The warranty offered in this clause 13 does not affect your statutory rights.
  15.  General

    1. We may assign, novate, or subcontract any or all of our rights and obligations under these terms and conditions at any time.
    2. We may alter these terms and conditions from time to time and post the new version on our web site, following which all use of our web site will be governed by that version. You must check the terms and conditions on the web site regularly.
    3. These terms and conditions together with any order form and payment method instructions, if any, are the whole agreement between you and Chameleon. You acknowledge that you have not entered into this agreement in reliance upon any warranty or representation made by Chameleon or any other person and you waive any rights to damages/rescission you may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in the terms and conditions, order form and payment method instructions.
    4. If any provision or term of these terms and conditions shall become or be declared illegal, invalid, or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.
    5. These terms and conditions and your use of our web site are governed by English law and you submit to the non-exclusive jurisdiction of the English court.
    6. Neither you nor Chameleon will be held liable for any failure to perform any obligation to the other due to causes beyond your or Chameleon’s respective reasonable control.
    7. Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.
  16. Notices

    1. All notices shall be given:
      1. to us via e-mail at sales@chameleoncodewing.co.uk; or
      2. to you at either the e-mail or postal address you provide during any ordering process.
    2. Notice will be deemed received when an e-mail is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.
  17.  Replacement

    1. These terms and conditions replace all other terms and conditions previously applicable to the use of our web site and/or sale of the Products and Services